Ben Israel

Release Manager (DevOps)

Investment Banking Applications

Creative, adaptable, and tech-savvy IT professional with 7 years of progressive experience across a broad range of IT functions with specialized focus on Production Release management for large banks with Agile-based teams.
Professional Experience Read More...
Education Read more...

Skill Set

  • Agile (Scrum & Kanban)
  • DevOps
  • CI / CD (Jenkins)
  • SQL, BI Reporting
  • Disaster Recovery
  • AWS, Azure
  • Cloud migration
  • Docker, Kubernetes
  • JIRA, Confluence, ALM
  • Change Management
  • Test Automation (Selenium)
  • ITSM, ITIL, ServiceNow

About Myself

Seasoned IT Services Professional with 7+ years of overall experience in Change, Release & Deployment Management. Currently, spearheading the release team to effectively plan, build, test, and deploy releases on a fortnightly basis with precision. Effectively filling the gaps between cross-functional and vendor teams paving way for a smoother, and less-chaotic release.

Certified in:

- Project Management

- Scrum Methodologies

- ITIL v4

- Risk Management & Worst Case Scenario Mitigation Planning

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Work Experience

From Aug '16 To Present

Deputy Manager, HCL Tech.

Deutsche Bank Client

Application Release Manager

          Spearheading the release team to effectively plan, build, test, and deploy releases on a fortnightly basis with precision. Effectively filling the gaps between cross-functional and vendor teams paving way for a smoother, and less-chaotic release.

Closely monitoring releases and conducting post-implementation reviews, thus gaps, and mistakes are fed into the ‘continuous improvement process’ to mitigate similar risks in future.

Key Contributions:
  • Refined the release and DR process for a legacy payment system and considerably reduced required downtime to 7 hours.
  • Despite a backlog of 5000+ transactions in production system, released a Sanctions and Embargoes application to sensitive regions such as Iran, Somalia, Pakistan without any impact to business operations.
  • Worked with external auditors (KPMG) to close critical IT audit points in release process.

From Oct '14 To Jul '16

LEAD, HCL Tech.

Deutsche Bank Client

Application Deployment Manager

          Deployed application releases into production environment by closely working with the Application and Business owners alongside the release manager.

Conducted Implementation walkthroughs, technical walkthroughs, staging rehearsals, post-implementation reviews to ensure all teams are on the same page, thus effectively minimizing communication gaps.

Strong understanding of the technical know-how to work closely with the developers to understand scope of the release.

Key Contributions:
  • Automated deployment operations from manual deployment to IBM uDeploy, therefore considerably reducing the operating cost.
  • Created a new change Approval workflow to avoid unnecessary approvals (and delays), to add mandatory ones.
  • Introduced 4-eye (doer-checker) verification process to eliminate human error during production deployment.

From Aug '12 To Sep '14

Senior Analyst, HCL Tech.

Deutsche Bank Client

Production Support L2 (Transaction applications)

Production support L2 for transaction messaging applications; working with business operations teams, application owners, and other stakeholders to provide a truly lightning fast support to any critical production issues. MySQL reports, Data and ticket analytics, Business intelligence reporting to effectively monitor and run the support team for one of the most demanding set of applications.

Key Contributions:
  • Created a master-tracker to update, track, and import all known issues as in-depth KB articles.
  • Developed several automated reports to provide daily/weekly/monthly reports on the number of issues (pending, closed, aging etc.).

Education

AREA of EXPERTISE

Deployment Management
 
Release Planning
Scrum Sprint
Linux Administration
Amazon Web Services
SQL & BI Reporting
Shell script
Microservices and Containerization
Server/Database Migration
CI / CD
CMDB Management
Microsoft Azure
Oracle RAC
Change Management
Build Engineering
Vendor Management

Language skills

  • EnglishEnglish: Advanced
  • GermanGerman: Basic
  • TamilTamil: First language

References

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